WW Norton and Company incident

Purchasing and Account Creation Issue

Notice Resolved View vendor source →

WW Norton and Company experienced a notice incident on April 22, 2025 affecting wwnorton.com (main website) and Additional Digital Resources, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 10:34 AM UTC
Resolved
Apr 22, 2025, 03:34 PM UTC
Duration
4h 59m
Detected by Pingoru
Apr 22, 2025, 10:34 AM UTC

Affected components

wwnorton.com (main website)Additional Digital Resources

Update timeline

  1. investigating Apr 22, 2025, 10:34 AM UTC

    We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request

  2. resolved Apr 22, 2025, 03:34 PM UTC

    This is issue is now resolved. Users should now be able to create new accounts and purchase as usual. We will continue to monitor this, but should you need assistance, please contact our Support team: https://support.wwnorton.com/request