WW Norton and Company incident

Intermittent credit card purchasing issue

Minor Resolved View vendor source →

WW Norton and Company experienced a minor incident on May 29, 2025 affecting wwnorton.com (main website) and Norton Ebooks and 1 more component, lasting 15h 7m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 09:59 PM UTC
Resolved
May 30, 2025, 01:06 PM UTC
Duration
15h 7m
Detected by Pingoru
May 29, 2025, 09:59 PM UTC

Affected components

wwnorton.com (main website)Norton EbooksNorton IllumineInQuizitiveSmartwork5Norton TestmakerAdditional Digital Resources

Update timeline

  1. investigating May 29, 2025, 09:59 PM UTC

    We are investigating reports of intermittent purchasing issues, possibly due to an internet outage. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

  2. resolved May 30, 2025, 01:06 PM UTC

    This incident has now been resolved. If you need assistance, please contact our support team at support.wwnorton.com/request