Wpay incident
In Person Payments - Issue identified in PAX terminals
Wpay experienced a minor incident on May 23, 2026 affecting In Person Payments, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2026, 01:27 AM UTC
We have identified an issue affecting PAX terminals. Users may be experiencing errors when transacting. Our support team is actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
- investigating May 23, 2026, 01:28 AM UTC
We are continuing to investigate this issue.
- identified May 23, 2026, 01:46 AM UTC
Our payment provider has identified the issue and is currently implementing a fix.
- identified May 23, 2026, 02:18 AM UTC
Our provider is still currently working on a fix. We will post an update as soon as we have more information or when the issue is resolved.
- monitoring May 23, 2026, 03:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 23, 2026, 03:18 AM UTC
No more issues observed. Issue is resolved. Our support team will continue to monitor.