Wpay incident
In Person Payments - Elevated Error Rate for terminals
Wpay experienced a minor incident on May 24, 2026 affecting In Person Payments, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2026, 04:06 AM UTC
We have identified an issue affecting some terminals. Users may be experiencing errors when transacting. Our support teams are actively investigating the cause of the issue and working on a resolution. We will post an update as soon as we have more information or when the issue is resolved.
- identified May 24, 2026, 04:32 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 24, 2026, 05:03 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 24, 2026, 05:25 AM UTC
We are seeing improvements, however at a slower rate than expected. We have contacted our upstream provider for updates, and our support team continues to monitor.
- resolved May 24, 2026, 05:56 AM UTC
Monitoring has confirmed no more issues are being observed. Our support team will continue to monitor.