WP Engine Outage History

Started Oct 22, 2026, 12:44 AM UTC· resolved Oct 22, 2026, 06:46 AM UTC

1. investigating Oct 22, 2026, 12:44 AM UTC

   Our team is aware of User Portal access issues affecting a subset of our customers. We're currently investigating the issue and will update this page as more information becomes available.

2. resolved Oct 22, 2026, 06:46 AM UTC

   This incident has been resolved. Thank you for your patience.

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Started Oct 21, 2026, 02:00 PM UTC· resolved Oct 21, 2026, 08:11 PM UTC

1. investigating Oct 21, 2026, 02:00 PM UTC

   We've been made aware of an issue with the User Portal for some of our customers. We are actively investigating the problem now.

2. monitoring Oct 21, 2026, 04:04 PM UTC

   The User Portal is now fully operational. We’re monitoring to ensure everything continues working as expected.

3. resolved Oct 21, 2026, 08:11 PM UTC

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Started Oct 21, 2026, 01:40 PM UTC· resolved Oct 22, 2026, 01:19 AM UTC

1. identified Oct 21, 2026, 01:40 PM UTC

   As widely reported, two critical vulnerabilities were recently identified in PHP, the core programming language powering WordPress. Our security teams have been actively monitoring the situation and implementing several mitigating actions. As of 8:40 AM CDT (13:40 UTC) today, PHP has begun to release patches and other mitigating steps to resolve the vulnerabilities. Our team is working to roll out these updates across all customer platforms as soon as possible. In addition, we have already deployed protective mitigations at the CDN layer via Cloudflare and Fastly. We will share further updates as deployment progresses.

2. identified Oct 21, 2026, 05:30 PM UTC

   We are currently deploying patches to the platform. Protective mitigations remain active at the CDN layer and at the hosting layer. Further updates will be provided as they are available.

3. identified Oct 21, 2026, 09:52 PM UTC

   We are continuing to deploy patches to our platform, and our proactive mitigations remain in place to help protect customers. All versions of PHP that are running on our platform will be updated, including: 7.4 8.2 8.4 8.5 We will continue to provide updates as they are available.

4. resolved Oct 22, 2026, 01:19 AM UTC

   WP Engine has finished the deployment of security patches for two critical PHP vulnerabilities on our platform. The patches have been applied to your PHP version, and no action is needed from you. Updated PHP versions: 7.4.33.17 8.2.35 8.4.27 8.5.12 If you have any additional questions, please reach out to our support team.

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Started Oct 20, 2026, 06:33 AM UTC· resolved Oct 21, 2026, 09:20 AM UTC

1. investigating Oct 20, 2026, 06:33 AM UTC

   We are continuing to investigate downtime and 522 errors for a subset of customers in the EU region. Further updates will be provided as soon as available.

2. investigating Oct 20, 2026, 08:18 AM UTC

   We are currently working with our impacted vendor partner who is investigating downtime and 522 errors for a subset of customers in the EU region. Updates will follow when available.

3. investigating Oct 20, 2026, 09:16 AM UTC

   We are continuing to work with our impacted vendor partner who is investigating downtime and 522 errors for a subset of customers in the EU region. More updates will follow when available.

4. investigating Oct 20, 2026, 10:10 AM UTC

   We are actively engaged with our vendor partner as they investigate the downtime and 522 errors affecting a subset of our EU customers. Further updates will be provided as soon as they become available.

5. identified Oct 20, 2026, 11:22 AM UTC

   Our third party vendor has confirmed a power outage which has been mitigated. They are working on restoring infrastructure services. Further updates will be provided as we receive them.

6. identified Oct 20, 2026, 12:22 PM UTC

   Our third-party vendor is actively working to restore the affected services. Updates will be posted as we see improvements.

7. monitoring Oct 20, 2026, 12:43 PM UTC

   All services are fully operational again at this time. We will continue to monitor the situation and update this status page once we have more information to provide.

8. resolved Oct 21, 2026, 09:20 AM UTC

   This incident has been resolved. Thank you for your patience.

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Started Oct 19, 2026, 03:12 PM UTC· resolved Oct 19, 2026, 09:00 PM UTC

1. investigating Oct 19, 2026, 03:12 PM UTC

   We are currently experiencing issues with our chat support and currently working with our vendor to resolve this matter quickly. For emergencies please use our phone to reach a support tech. Support: US: +1 (512) 729-5943 UK: +44 808 501 5895 AU: +61 7 4429 8973 All Sales: +1 877-973-6446

2. identified Oct 19, 2026, 04:14 PM UTC

   The root cause of our chat support issue has been identified. We are coordinating with our vendor to confirm a timeline for full resolution and will provide further updates as they become available. Thank you for your patience. For immediate or emergency assistance, please contact our support team by phone: US Support: +1 (512) 729-5943 UK Support: +44 808 501 5895 AU Support: +61 7 4429 8973 All Sales: +1 877-973-6446

3. monitoring Oct 19, 2026, 07:02 PM UTC

   Our chat support is fully restored and operating as normal. Thank you again for your patience and support while we resolved this issue!

4. resolved Oct 19, 2026, 09:00 PM UTC

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Started Oct 15, 2026, 10:45 AM UTC· resolved Oct 20, 2026, 10:57 AM UTC

1. investigating Oct 15, 2026, 10:45 AM UTC

   We've received reports of some installs experiencing 522 errors at this time. Our internal teams are currently investigating. Updates to follow.

2. monitoring Oct 15, 2026, 12:14 PM UTC

   Thank you for your patience. Our internal teams have mitigated the issue, and we will continue to monitor for stability and performance. If you are still experiencing any issues, please reach out to our Support Team for further assistance.

3. resolved Oct 20, 2026, 10:57 AM UTC

   This issue is now resolved. Please reach out to our live chat should further assistance be needed.

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Started Oct 13, 2026, 07:32 PM UTC· resolved Oct 14, 2026, 02:44 PM UTC

1. investigating Oct 13, 2026, 07:32 PM UTC

   We are currently investigating reports of intermittent performance degradation affecting some user sites. Our internal teams are investigating the issue.

2. resolved Oct 14, 2026, 02:44 PM UTC

   This issue has been resolved.

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Started Oct 08, 2026, 06:23 PM UTC· resolved Oct 08, 2026, 06:31 PM UTC

1. investigating Oct 08, 2026, 06:23 PM UTC

   We are currently investigating reports of intermittent connectivity degradation affecting the User Portal. As a result, chat functionality and access to manage installations have been impacted. Our internal teams are investigating the issue, and we will provide updates as available.

2. resolved Oct 08, 2026, 06:31 PM UTC

   Our internal teams have confirmed the issue with intermittent performance degradation affecting User Portal is now resolved.

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Started Oct 07, 2026, 04:27 PM UTC· resolved Oct 20, 2026, 10:59 AM UTC

1. investigating Oct 07, 2026, 04:27 PM UTC

   We’re aware that some customers are seeing 502/522 errors, and our engineering team is investigating. We’ll share updates as soon as we have more information.

2. identified Oct 07, 2026, 08:43 PM UTC

   Our teams have identified the cause for this problem and are working on a fix. We will continue updating this incident with the latest updates as soon as they're available.

3. monitoring Oct 08, 2026, 06:59 PM UTC

   Our teams have activated mitigation measures that will continue to roll out in the coming days, and are actively monitoring for any issues.

4. resolved Oct 20, 2026, 10:59 AM UTC

   This issue is now resolved. Please reach out to our live chat should further assistance be needed.

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