WP Engine experienced a major incident on October 19, 2026 affecting Chat Support, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 03:12 PM UTC
We are currently experiencing issues with our chat support and currently working with our vendor to resolve this matter quickly. For emergencies please use our phone to reach a support tech. Support: US: +1 (512) 729-5943 UK: +44 808 501 5895 AU: +61 7 4429 8973 All Sales: +1 877-973-6446
- identified Oct 19, 2026, 04:14 PM UTC
The root cause of our chat support issue has been identified. We are coordinating with our vendor to confirm a timeline for full resolution and will provide further updates as they become available. Thank you for your patience. For immediate or emergency assistance, please contact our support team by phone: US Support: +1 (512) 729-5943 UK Support: +44 808 501 5895 AU Support: +61 7 4429 8973 All Sales: +1 877-973-6446
- monitoring Oct 19, 2026, 07:02 PM UTC
Our chat support is fully restored and operating as normal. Thank you again for your patience and support while we resolved this issue!
- resolved Oct 19, 2026, 09:00 PM UTC