WP Engine experienced a minor incident on October 8, 2026 affecting User Portal and Chat Support, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
User PortalChat Support
Update timeline
- investigating Oct 08, 2026, 06:23 PM UTC
We are currently investigating reports of intermittent connectivity degradation affecting the User Portal. As a result, chat functionality and access to manage installations have been impacted. Our internal teams are investigating the issue, and we will provide updates as available.
- resolved Oct 08, 2026, 06:31 PM UTC
Our internal teams have confirmed the issue with intermittent performance degradation affecting User Portal is now resolved.