Worldline experienced a minor incident on October 7, 2025 affecting Back Office Ogone, lasting 4h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 02:46 AM UTC
Please be informed that we have observed temporary perturbations with accessing the Worldline WLOP Merchant Portal. Rest assured that our technical teams are working hard to restore the service to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
- resolved Oct 07, 2025, 07:39 AM UTC
Please be informed that we have experienced perturbations with accessing our Merchant Portal today, 07/10/2025 as from 03:30 CEST. We are pleased to announce that the system returned to normal operating conditions at 08:49 CEST. We sincerely regret for any potential inconvenience and appreciate your understanding of the matter.