Worldline incident
3-D Secure Authentication partially unavailable
Worldline experienced a minor incident on October 16, 2025 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting 16h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2025, 02:03 PM UTC
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 14:10 CEST (16/10/2025). The impact is general and still under investigation. Many different acquirers and payment methods might be impacted. This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Oct 17, 2025, 06:09 AM UTC
Please be informed that a perturbation impacting 3-D Secure authentication occurred Yesterday, (16/10/2025) between 14:10 and 15:25 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction treated may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure. We appreciate your understanding and apologise for any inconvenience caused.