Worldline experienced a minor incident on October 24, 2025 affecting iDEAL, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 24, 2025, 08:40 AM UTC
We would like to inform you about an ongoing issue with iDEAL transaction processing as from 09:35 CEST Today, (24/10/2025). We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Oct 24, 2025, 09:10 AM UTC
Please be informed that due to a technical issue, some of your customers might have experienced delay in transaction processing feedback via iDEAL Today, (24/10/2025) between 09:35 and 10:34 CEST. We confirm that there has been no impact in transaction processing and as of 10:34 CEST normal service has been resumed. We regret the situation and any potential inconvenience.