Worldline incident

Technical issue causing incomplete or invalid transactions

Notice Resolved View vendor source →

Worldline experienced a notice incident on December 4, 2025 affecting Direct Server to server API and Direct Client API and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 05:30 AM UTC
Resolved
Dec 04, 2025, 05:30 AM UTC
Duration
—
Detected by Pingoru
Dec 04, 2025, 05:30 AM UTC

Affected components

Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckout

Update timeline

  1. resolved Dec 04, 2025, 05:30 AM UTC

    Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 05:40 and 05:46 CET. We confirm that as of 05:46 CET on 04/12/2025, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.