Worldline experienced a minor incident on December 4, 2025 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 04, 2025, 04:40 AM UTC
We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
- resolved Dec 04, 2025, 07:05 AM UTC
Due to a technical problem your customers might have experienced problems to perform transactions using the Worldline platform between 05:40 and 05:46 CET Today, (04/12/2025). Our technical teams have identified the cause of this disruption and the problem has been resolved at 05:46 CET. We apologise for any inconvenience.