3-D Secure Authentication partially unavailable

Update timeline

1. identified Mar 13, 2026, 03:04 PM UTC

   We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 15:07 CET (13/03/2026). This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We appreciate your understanding of the matter.

2. resolved Mar 13, 2026, 05:09 PM UTC

   Please be informed that a perturbation impacting 3-D Secure authentication occurred on13/03/2026 between 15:07 and 17:13 CET. As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.