Worldline experienced a minor incident on October 12, 2026 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 12, 2026, 03:15 PM UTC
We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
- identified Oct 12, 2026, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 12, 2026, 05:11 PM UTC
Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 17:04 CEST 12/10/2026. We are pleased to announce that the system returned to normal operating conditions at 17:52 CEST. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.