Resolved after 2 hours 31 minutes, affecting Employer of Record (EOR) and Direct Hiring and 1 more, on October 23, 2026.
This incident has been resolved. The WorkMotion Platform has been stable in all supported browsers since the SSL certificate fix was applied. We apologise for any inconvenience this caused and thank you for your patience.
Affected components
Update timeline
- investigating Oct 23, 2026, 10:52 AM UTC
We are investigating an issue where data on the WorkMotion Platform does not load for some users on browsers other than Google Chrome (such as Safari, Firefox and Edge). Chrome users are not affected. Workaround: If you are affected, please use Google Chrome to access the Platform while we work on a fix. Our team is actively working on this. We will share an update within the next 30 minutes or sooner if we have new information.
- monitoring Oct 23, 2026, 12:40 PM UTC
The issue affecting data loading on the WorkMotion Platform for browsers other than Google Chrome has been mitigated. The cause was an SSL certificate configuration issue on some of our services, which led certain browsers to reject secure connections. We have reissued and redeployed the SSL certificates across all affected services, and all our tests and verification checks have passed. The Platform should now work as expected in all supported browsers. If you still see problems, please clear your browser cache, reload the page, and contact our support team if the issue continues. We will keep monitoring closely and post a final update once the incident is resolved.
- resolved Oct 23, 2026, 01:23 PM UTC
This incident has been resolved. The WorkMotion Platform has been stable in all supported browsers since the SSL certificate fix was applied. We apologise for any inconvenience this caused and thank you for your patience.
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