WorkMotion incident
Salesforce Service Disruption – Ongoing Investigation
WorkMotion is currently experiencing a major incident affecting Help Center, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 09:55 AM UTC
We are currently aware of an issue affecting Salesforce, a third-party service we rely on, which is causing intermittent access issues and delays for some users. Some of our platform users may experience delays or errors when accessing certain platform features that rely on Salesforce integration like help center and support tickets. Data created during this period may sync with a delay once the issue is resolved. We are monitoring the situation closely and working with Salesforce to resolve this as quickly as possible. We will share the next update as soon as more information is available.
- identified Sep 16, 2026, 10:07 AM UTC
Update: We've received further information from Salesforce regarding the ongoing service disruption. The issue has been traced to an external dependency failure affecting a login service. As a mitigation step, the affected API endpoint is being restricted, and their infrastructure provider has confirmed there are no issues on that end. We continue to monitor the situation closely and will share the next update within 30 minutes, or sooner if further information becomes available.
- monitoring Sep 16, 2026, 10:50 AM UTC
Update: Salesforce has confirmed they are pursuing the fastest path to restore services. A fix is currently being validated on a test instance and will be rolled out across all affected systems once confirmed. Users may continue to experience delays, intermittent errors, and difficulty accessing some services during this time. We continue to monitor the situation closely and will share the next update once further information becomes available.