WithSecure incident

Cosmos in degraded state due to heavy queries

Minor Resolved View vendor source →

WithSecure experienced a minor incident on July 3, 2025 affecting Portal and Business Suite and 1 more component, lasting 8d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 10:01 AM UTC
Resolved
Jul 11, 2025, 11:59 AM UTC
Duration
8d 1h
Detected by Pingoru
Jul 03, 2025, 10:01 AM UTC

Affected components

PortalBusiness SuiteEndpoint Protection

Update timeline

  1. investigating Jul 03, 2025, 10:01 AM UTC

    Cosmos is currently experiencing a degraded state due to high query volume, which may be causing delays in remote operations via PUSH. We are actively investigating the cause of the issue and will provide updates as soon as it's identified.

  2. monitoring Jul 04, 2025, 12:43 AM UTC

    The root cause has been identified and a fix has been applied. The situation is now back to normal. As of 12:00 UTC, Cosmos is still processing the backlog of PUSH notifications.

  3. resolved Jul 11, 2025, 11:59 AM UTC

    This incident is now resolved.