WithSecure incident

WithSecure new Partner Portal ordering outage

Critical Resolved View vendor source →

WithSecure experienced a critical incident on September 25, 2025 affecting Ordering, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 02:01 PM UTC
Resolved
Sep 25, 2025, 02:22 PM UTC
Duration
21m
Detected by Pingoru
Sep 25, 2025, 02:01 PM UTC

Affected components

Ordering

Update timeline

  1. investigating Sep 25, 2025, 02:01 PM UTC

    We are currently investigating an issue where the quoting tool in the new WithSecure Partner Portal is not working. Therefore, no new orders can be placed. We are working on this issue with the highest priority and ask our partners to hold orders until the portal is restored. Please follow this incident for updates.

  2. resolved Sep 25, 2025, 02:22 PM UTC

    The issue has been resolved. New orders can be filed again. We apologize for the outage.