WithSecure incident

Elements Exposure Management Identities view does not contain data after successful scan

Minor Resolved View vendor source →

WithSecure experienced a minor incident on February 21, 2025, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2025, 08:45 AM UTC
Resolved
Feb 21, 2025, 01:08 PM UTC
Duration
4h 23m
Detected by Pingoru
Feb 21, 2025, 08:45 AM UTC

Update timeline

  1. investigating Feb 21, 2025, 08:45 AM UTC

    The Identities view in Elements Exposure Management fails to display data after a successful scan for newly onboarded customers. The message displayed will be "No identities found."

  2. resolved Feb 21, 2025, 01:08 PM UTC

    Scan results may take 36 hours to populate and we are working on further improvements in the future, reducing (initial) scanning time. For more information, please visit https://community.withsecure.com/en/kb/articles/31640-after-onboarding-a-new-elements-exposure-management-customer-to-the-cloud-account-the-identities-view-in-the-elements-security-center-does-not-populate-data