WithSecure incident

Devices may not be visible in the WithSecure Elements Security Center despite devices being protected and licenses are taken into use

Notice Resolved View vendor source →

WithSecure experienced a notice incident on February 19, 2025 affecting Portal, lasting 7d 17h. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 02:04 PM UTC
Resolved
Feb 27, 2025, 07:29 AM UTC
Duration
7d 17h
Detected by Pingoru
Feb 19, 2025, 02:04 PM UTC

Affected components

Portal

Update timeline

  1. investigating Feb 19, 2025, 02:04 PM UTC

    We are investigating an issue where some installed WithSecure Elements devices may not be visible in the Elements Security Center despite devices being protected and licenses are taken into use.

  2. investigating Feb 20, 2025, 02:27 PM UTC

    We have limited the impact to a small set of customers. Affected customers may experience also an TX-ID error when elevating a BCD from an affected device. In this case, please reach out to Technical Support with the BCD ID. https://www.withsecure.com/en/support/contact-support/call-support We continue working on this issue.

  3. identified Feb 24, 2025, 10:14 AM UTC

    We have resolved the issue for the vast majority of affected customers and devices and continue to work on the issue.

  4. resolved Feb 27, 2025, 07:29 AM UTC

    This incident has been resolved.