WithSecure incident

WithSecure Elements Endpoint Protection profile editor for mobile profiles not saving changes

Major Resolved View vendor source →

WithSecure experienced a major incident on March 5, 2025 affecting Portal, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 10:02 AM UTC
Resolved
Mar 05, 2025, 01:12 PM UTC
Duration
3h 9m
Detected by Pingoru
Mar 05, 2025, 10:02 AM UTC

Affected components

Portal

Update timeline

  1. investigating Mar 05, 2025, 10:02 AM UTC

    We are investigating reports that the WithSecure Elements Endpoint Protection profile editor for mobile profiles is not working correctly. Changes can not be saved.

  2. identified Mar 05, 2025, 12:47 PM UTC

    We have deployed changes that resolve the issue for all but one use case. Currently. when changing Allow custom DNS server(s) in End User Rights section, the profile can not be saved. We continue working on this with the highest priority.

  3. resolved Mar 05, 2025, 01:12 PM UTC

    This incident has been resolved.