WiseStamp Outage History

WiseStamp is up right now

WiseStamp had 10 outages in the last 2 years totaling 118h 12m of downtime, averaging 0.4 incidents per month.

There were 10 WiseStamp outages since February 25, 2025 totaling 118h 12m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.wisestamp.com

Notice May 28, 2026

Analytics Data Gap

Detected by Pingoru
May 28, 2026, 03:00 PM UTC
Resolved
May 28, 2026, 03:15 PM UTC
Duration
15m
Timeline · 1 update
  1. resolved Jun 14, 2026, 06:21 AM UTC

    Between approximately 15:15 UTC on May 28 and 09:38 UTC on May 31, a backend configuration caused a temporary pause in the Analytics and Campaigns charts, meaning signature impressions and campaign view counts on your dashboard may not have been registered in real-time during those few days. Email signature delivery was not affected. Signatures continued to render and track normally throughout this period. The issue was resolved on May 31. Live reporting is functioning normally, and we’ve already implemented extra monitoring to ensure your dashboard views stay seamless moving forward. If you happen to notice a quiet spot in your visual charts during that window and want us to take a closer look at your specific data, just reach out our team is happy to help! As always, please don't hesitate to contact us for anything WiseStamp related

Read the full incident report →

Minor December 15, 2025

Temporary Image Upload Performance Issues

Detected by Pingoru
Dec 15, 2025, 08:21 PM UTC
Resolved
Dec 16, 2025, 04:48 AM UTC
Duration
8h 27m
Affected: Signature EditorCampaign
Timeline · 2 updates
  1. identified Dec 15, 2025, 08:21 PM UTC

    Some customers may experience slower uploads when adding new images or banners (such as signature images/logo or banners, company details logo, or employee profiles images). This is due to a temporary slowdown with our image upload partner. The issue has been identified on their side, and a fix is already in progress. We are closely monitoring the situation and will share updates as soon as performance returns to normal. This will not prevent you from sending emails with your signature and the images already added to it.

  2. resolved Dec 16, 2025, 04:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Temporary degraded performance Issues

Detected by Pingoru
Nov 12, 2025, 04:18 PM UTC
Resolved
Nov 12, 2025, 07:22 PM UTC
Duration
3h 4m
Affected: General AccessOutlook Add-in (Microsoft)Gmail Integration (Google)
Timeline · 2 updates
  1. investigating Nov 12, 2025, 04:18 PM UTC

    We are currently experiencing a temporary degraded performance in our processing systems, which may cause some customers to experience missing or delayed email signatures, slow page load times, or difficulty signing into the WiseStamp web application. Please note that this issue does not impact your ability to send emails — all emails are being sent successfully. Our engineering team is actively investigating and working to restore full functionality as quickly as possible. We’ll continue to provide updates here as more information becomes available. If you have any questions, please feel free to contact our Support team via the chat widget on the bottom right of the page. Thank you for your patience and understanding.

  2. resolved Nov 12, 2025, 07:22 PM UTC

    We’re happy to share that our systems have fully recovered, and WiseStamp is now operating as usual. All services, including signature processing, page load times, and sign-in functionality, are back to normal. We sincerely apologize for any inconvenience this temporary disruption may have caused and truly appreciate your patience and understanding while our team worked to resolve it. If you encounter any issues, please don’t hesitate to reach out to our Support team via the chat widget on the bottom right of the page. Thank you for being part of the WiseStamp community!

Read the full incident report →

Minor October 29, 2025

Microsoft Azure Disruption Impacting WiseStamp Signatures

Detected by Pingoru
Oct 29, 2025, 08:14 PM UTC
Resolved
Oct 30, 2025, 07:35 AM UTC
Duration
11h 20m
Affected: Outlook Add-in (Microsoft)
Timeline · 2 updates
  1. identified Oct 29, 2025, 08:14 PM UTC

    Due to issues with Microsoft’s Azure Front Door (AFD) service, some WiseStamp users may experience intermittent delays or temporary errors when loading their email signatures. Microsoft has confirmed that an inadvertent configuration change caused widespread latency, timeouts, and errors beginning around 16:00 UTC on October 29, 2025. WiseStamp’s infrastructure remains fully operational; however, this external Microsoft issue may temporarily affect certain signature functions. Our team is actively monitoring the situation and will update this page as soon as Microsoft fully resolves the disruption. Thank you for your patience and understanding.

  2. resolved Oct 30, 2025, 07:35 AM UTC

    Following Microsoft’s confirmation that the Azure Front Door (AFD) service disruption has been resolved, WiseStamp services are now fully operational. We’ve verified that all email signature functionality is working as expected. Thank you for your patience while Microsoft addressed the issue.

Read the full incident report →

Critical June 12, 2025

Outage on GCP - All services are affected

Detected by Pingoru
Jun 12, 2025, 07:14 PM UTC
Resolved
Jun 12, 2025, 10:15 PM UTC
Duration
3h 1m
Affected: General AccessOutlook Add-in (Microsoft)Microsoft Exchange Online IntegrationGeneral AccessSignature EditorOutlook Windows Desktop App (Microsoft)Google Workspace Gmail IntegrationSignature CustomizationSignatures ManagementOutlook Mac Desktop App (Microsoft)Signatures AnalyticsGmail Integration (Google)Browser ExtensionCampaignMacMail Desktop AppEmployees ManagementDirectory Sync - Microsoft Active directory (Azure)Directory Sync - Google DirectoryAccount SettingsGoogle Login
Timeline · 5 updates
  1. investigating Jun 12, 2025, 07:14 PM UTC

    We're currently experiencing service disruptions affecting several core features of WiseStamp, due to an ongoing incident with Google Cloud Platform (GCP). According to Google's status page (https://status.cloud.google.com/), multiple GCP products are impacted by an issue with their Identity and Access Management (IAM) service. Our engineering team is actively monitoring the situation and working to mitigate the impact as much as possible. Affected services include: - Loading of email signatures - Login to the WiseStamp web app - Automatic signature injection into emails We’ll keep this page updated as we receive more information. Thank you for your patience and understanding.

  2. investigating Jun 12, 2025, 07:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 08:18 PM UTC

    Microsoft server-side email signature integration may present an interruption on email flow for some users. As a temporary workaround, we recommend disabling the integration until the issue is fully resolved. Instructions here: https://support.wisestamp.com/hc/en-us/articles/13996231622429-Disable-Routing-Rule-on-Exchange-Online

  4. monitoring Jun 12, 2025, 09:15 PM UTC

    WiseStamp services have fully recovered following a widespread Google outage that impacted multiple platforms. All functionality is now back to normal, and we're continuing to monitor closely to ensure everything remains stable. If you’re still experiencing issues, please try refreshing your browser. For any continued problems, feel free to contact our support team. Thank you for your patience.

  5. resolved Jun 12, 2025, 10:15 PM UTC

    According to Google’s status page (https://status.cloud.google.com/), GCP services have returned to normal. Our latest internal tests also confirm that all WiseStamp services have been stable and fully operational since our last update. If you're still experiencing any issues, please try refreshing your page. If the problem persists, feel free to reach out to our support team — we're here to help.

Read the full incident report →

Notice May 20, 2025

Connectivity Problems

Detected by Pingoru
May 20, 2025, 05:13 PM UTC
Resolved
May 20, 2025, 05:13 PM UTC
Duration
–
Affected: General Access
Timeline · 1 update
  1. resolved May 20, 2025, 05:13 PM UTC

    We had an issue where some customers had difficulty accessing WiseStamp. This has now been resolved, and after a thorough investigation we found that Google Cloud had issues with their availability in the US-Central due to a misconfiguration of their capacity management system.

Read the full incident report →

Notice March 24, 2025

Server Side Google Workspace bounced emails

Detected by Pingoru
Mar 24, 2025, 08:10 AM UTC
Resolved
Mar 24, 2025, 08:10 AM UTC
Duration
–
Affected: Google Workspace Gmail Integration
Timeline · 1 update
  1. resolved Mar 24, 2025, 08:10 AM UTC

    Some customers may have experienced temporary difficulties sending emails due to a system issue. The issue has since been resolved, and no action is needed on your end. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor March 14, 2025

WiseStamp Outlook Add-In availability issues

Detected by Pingoru
Mar 14, 2025, 07:19 PM UTC
Resolved
Mar 18, 2025, 12:09 PM UTC
Duration
3d 16h
Affected: Outlook Add-in (Microsoft)
Timeline · 5 updates
  1. investigating Mar 14, 2025, 07:19 PM UTC

    We are currently investigating an issue where Outlook signatures are not working for some users, and the WiseStamp Outlook Add-in is missing. The issue affects only a subset of users within impacted tenants. No updates to the add-in have been released. The Add-in will also show as deployed within the Integrated Apps menu in the 365 Admin Center. We appreciate your patience and partnership, and we’ll share updates as soon as we have more information.

  2. investigating Mar 15, 2025, 09:06 AM UTC

    We are continuing to investigate this issue with Microsoft.

  3. monitoring Mar 15, 2025, 09:25 AM UTC

    Microsoft has identified and resolved the issue on their end. Fortunately, the problem was minor, affecting only a small percentage of customers. Their engineers have implemented and deployed a fix to prevent any further impact. Microsoft is confident that the issue will be fully resolved before the start of the business day on Monday. We will keep monitoring and if you encounter any issues please don't hesitate to contact our support.

  4. monitoring Mar 17, 2025, 12:31 PM UTC

    We are continuing to monitor the results of the fix implemented by Microsoft. The WiseStamp Add-in should now be displaying within supported Outlook versions and injecting signatures as expected. If you do not see it, please close and reopen Outlook Desktop or refresh Outlook Web.

  5. resolved Mar 18, 2025, 12:09 PM UTC

    We have received confirmation that Microsoft's fix was successful and the Add-in is available again in Outlook/OWA. Some users may be required to restart or reload Outlook/ OWA two to three times to trigger the Add-in. If you are not able to view the Add-in after restarting/ reloading, please contact our Customer Support.

Read the full incident report →

Major February 25, 2025

Login issues and signature embedding

Detected by Pingoru
Feb 25, 2025, 12:28 PM UTC
Resolved
Feb 25, 2025, 12:32 PM UTC
Duration
4m
Affected: General AccessOutlook Add-in (Microsoft)Microsoft Exchange Online IntegrationOutlook Windows Desktop App (Microsoft)Google Workspace Gmail IntegrationOutlook Mac Desktop App (Microsoft)Gmail Integration (Google)Browser ExtensionMacMail Desktop App
Timeline · 2 updates
  1. investigating Feb 25, 2025, 12:28 PM UTC

    Login to the Wisestamp platform is currently unavailable and some signatures are not being embbeded into emails. We are working on a fix and will share updates shortly.

  2. resolved Feb 25, 2025, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →