WiseStamp experienced a minor incident on March 14, 2025 affecting Outlook Add-in (Microsoft), lasting 3d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2025, 07:19 PM UTC
We are currently investigating an issue where Outlook signatures are not working for some users, and the WiseStamp Outlook Add-in is missing. The issue affects only a subset of users within impacted tenants. No updates to the add-in have been released. The Add-in will also show as deployed within the Integrated Apps menu in the 365 Admin Center. We appreciate your patience and partnership, and we’ll share updates as soon as we have more information.
- investigating Mar 15, 2025, 09:06 AM UTC
We are continuing to investigate this issue with Microsoft.
- monitoring Mar 15, 2025, 09:25 AM UTC
Microsoft has identified and resolved the issue on their end. Fortunately, the problem was minor, affecting only a small percentage of customers. Their engineers have implemented and deployed a fix to prevent any further impact. Microsoft is confident that the issue will be fully resolved before the start of the business day on Monday. We will keep monitoring and if you encounter any issues please don't hesitate to contact our support.
- monitoring Mar 17, 2025, 12:31 PM UTC
We are continuing to monitor the results of the fix implemented by Microsoft. The WiseStamp Add-in should now be displaying within supported Outlook versions and injecting signatures as expected. If you do not see it, please close and reopen Outlook Desktop or refresh Outlook Web.
- resolved Mar 18, 2025, 12:09 PM UTC
We have received confirmation that Microsoft's fix was successful and the Add-in is available again in Outlook/OWA. Some users may be required to restart or reload Outlook/ OWA two to three times to trigger the Add-in. If you are not able to view the Add-in after restarting/ reloading, please contact our Customer Support.