WiseStamp experienced a critical incident on June 12, 2025 affecting General Access and Outlook Add-in (Microsoft) and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 07:14 PM UTC
We're currently experiencing service disruptions affecting several core features of WiseStamp, due to an ongoing incident with Google Cloud Platform (GCP). According to Google's status page (https://status.cloud.google.com/), multiple GCP products are impacted by an issue with their Identity and Access Management (IAM) service. Our engineering team is actively monitoring the situation and working to mitigate the impact as much as possible. Affected services include: - Loading of email signatures - Login to the WiseStamp web app - Automatic signature injection into emails We’ll keep this page updated as we receive more information. Thank you for your patience and understanding.
- investigating Jun 12, 2025, 07:42 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 08:18 PM UTC
Microsoft server-side email signature integration may present an interruption on email flow for some users. As a temporary workaround, we recommend disabling the integration until the issue is fully resolved. Instructions here: https://support.wisestamp.com/hc/en-us/articles/13996231622429-Disable-Routing-Rule-on-Exchange-Online
- monitoring Jun 12, 2025, 09:15 PM UTC
WiseStamp services have fully recovered following a widespread Google outage that impacted multiple platforms. All functionality is now back to normal, and we're continuing to monitor closely to ensure everything remains stable. If you’re still experiencing issues, please try refreshing your browser. For any continued problems, feel free to contact our support team. Thank you for your patience.
- resolved Jun 12, 2025, 10:15 PM UTC
According to Google’s status page (https://status.cloud.google.com/), GCP services have returned to normal. Our latest internal tests also confirm that all WiseStamp services have been stable and fully operational since our last update. If you're still experiencing any issues, please try refreshing your page. If the problem persists, feel free to reach out to our support team — we're here to help.