WiscNet incident

[2275578] Westfield School District - router unreachable

Critical Resolved View vendor source →

WiscNet experienced a critical incident on August 12, 2026 affecting Westfield School District, lasting 6h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 01:11 PM UTC
Resolved
Aug 12, 2026, 07:47 PM UTC
Duration
6h 35m
Detected by Pingoru
Aug 12, 2026, 01:11 PM UTC

Affected components

Westfield School District

Update timeline

  1. investigating Aug 12, 2026, 01:11 PM UTC

    Hello, The WiscNet NOC has lost access to our device for Westfield School District at 8/12 7:49 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1830. If you have any additional questions, please contact WiscNet NOC. Thank you, Marcus

  2. resolved Aug 12, 2026, 07:47 PM UTC

    Hello, The WiscNet NOC observed alarms clear and services restored at 12:21 PM Central.

  3. postmortem Aug 12, 2026, 07:48 PM UTC

    Date & Time of Incident: 8/12 7:49 AM Central Duration: 272 Minutes Technician\(s\): Marcus Review Date: 8/12 Root Cause: Loss of Power Brief Summary: We lost access to our device onsite at WestField School District at 7:49 AM Central. After a power cycle on our onsite device, alarms cleared and services restored at 12:21 PM Central.