WiscNet incident
[2275578] Westfield School District - router unreachable
Resolved after 6 hours 35 minutes, affecting Westfield School District, on August 12, 2026.
Date & Time of Incident: 8/12 7:49 AM Central Duration: 272 Minutes Technician\(s\): Marcus Review Date: 8/12 Root Cause: Loss of Power Brief Summary: We lost access to our device onsite at WestField School District at 7:49 AM Central. After a power cycle on our onsite device, alarms cleared and services restored at 12:21 PM Central.
Affected components
Update timeline
- investigating Aug 12, 2026, 01:11 PM UTC
Hello, The WiscNet NOC has lost access to our device for Westfield School District at 8/12 7:49 AM Central. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1830. If you have any additional questions, please contact WiscNet NOC. Thank you, Marcus
- resolved Aug 12, 2026, 07:47 PM UTC
Hello, The WiscNet NOC observed alarms clear and services restored at 12:21 PM Central.
- postmortem Aug 12, 2026, 07:48 PM UTC
Date & Time of Incident: 8/12 7:49 AM Central Duration: 272 Minutes Technician\(s\): Marcus Review Date: 8/12 Root Cause: Loss of Power Brief Summary: We lost access to our device onsite at WestField School District at 7:49 AM Central. After a power cycle on our onsite device, alarms cleared and services restored at 12:21 PM Central.
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