WiscNet incident

[2256361] Wisconsin Dells School District - Router Unreachable

Critical Resolved View vendor source →

WiscNet experienced a critical incident on July 6, 2026 affecting Wisconsin Dells School District, lasting 10h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 04:01 PM UTC
Resolved
Jul 07, 2026, 02:24 AM UTC
Duration
10h 23m
Detected by Pingoru
Jul 06, 2026, 04:01 PM UTC

Affected components

Wisconsin Dells School District

Update timeline

  1. identified Jul 06, 2026, 04:01 PM UTC

    Hello, The WiscNet NOC has lost access to our device for Wisconsin Dells School District at 10:36am. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact the WiscNet NOC.

  2. identified Jul 06, 2026, 04:29 PM UTC

    Hello, The WiscNet NOC has contacted the last mile provider, who has noted that this site is being impacted by a commercial power outage.

  3. identified Jul 06, 2026, 06:39 PM UTC

    Hello, Our Provider confirms that fiber damage is the cause of service interruption. Their fiber repair teams are in the field working to isolate the issue and determine the quickest plan to restore service. Based on historic fiber repair times in your area, they estimate service will be restored within 10 hours.

  4. identified Jul 06, 2026, 06:58 PM UTC

    Hello, The LMP has located fiber damage on 288ct underground fiber. Fiber crews are enroute with an ETA of 2:30:00 PM US/Central. The current ETR \(Expected Time to Resolution\) is 5:30:00 PM US/Central.

  5. identified Jul 06, 2026, 08:17 PM UTC

    Hello, Fiber Repair teams are currently working on repairing the damaged fiber. The estimated time for service to be restored has not changed.

  6. identified Jul 06, 2026, 10:30 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Jul 06, 2026, 10:32 PM UTC

    Hello, Our Fiber Repair teams are currently continue working to repair the damaged fibers in the area. The estimated time for service to be restored remains unchanged (5:30pm cst). We will continue to send updates as they become available. Thanks,

  8. identified Jul 07, 2026, 12:23 AM UTC

    Hello, One end has been spliced and the other end is currently being spliced. The new estimated time for service to be restored is 7:30 PM CST. Thanks,

  9. identified Jul 07, 2026, 01:07 AM UTC

    Hello, From the LMP: Our Fiber Repair teams have ran into issue with one of the fibers and have had to push their ETR back. They are still working on the repair. The new estimated time for service to be restored is 10:00 PM CST . Thanks,

  10. identified Jul 07, 2026, 02:11 AM UTC

    Hello, As of 8:53 pm cst, we have seen alarms clear and services have restored. Please reach out with any questions. Thanks,

  11. resolved Jul 07, 2026, 02:24 AM UTC

    This incident has been resolved.