[2305899] Wiscnet - r-southmilwaukeesd - Down

Update timeline

1. identified Oct 20, 2026, 01:44 PM UTC

   Hello, The WiscNet NOC has lost access to our device for the South Milwaukee School District at 8:36AM CDT 10/20/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 3257. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

2. identified Oct 20, 2026, 03:24 PM UTC

   Hello, As of 8:51AM CDT we observed the link restore to the equipment at the South Milwaukee School District. It appears services went down due to a power supply failure. Once the failure cleared, and power restored, services came back up and we were able to access the device and see traffic passing. Please reach out if you have any questions. Thank you,

3. resolved Oct 20, 2026, 03:25 PM UTC

   This incident has been resolved.

4. postmortem Oct 20, 2026, 03:25 PM UTC

   1. Date & Time of Incident: 1. **8:36AM CDT 10/20/2026 - 8:56AM CDT 10/20/2026** 2. Duration: 1. **20 Minutes** 3. Brief Summary: 1. **At 8:36AM CDT 10/20/2026 we observed alarms indicating a loss of connection to the equipment on site. After 20 minutes services restored.** 4. Root Cause: 1. **Root cause was due to a power supply failure which brought down the services. Once the power supply failure restored, power restored to the equipment and services came back up.**