Westpac New Zealand had 20 outages in the last 2 years totaling 284h 48m of downtime — averaging 0.8 incidents per month.
There were 20 Westpac New Zealand outages since July 15, 2024 totaling 284h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some customers are experiencing difficulty accessing Westpac One online banking. Our technical teams are urgently investigating. We apologise for the inconvenience.
This incident has been resolved.
We are aware that some customers are experiencing issues with delayed payments. We apologise for any inconvenience caused, and are working hard to resolve the issue as soon as possible,
We are continuing to work on a fix for this issue.
This incident has been resolved.
Due to a technical issue, International Money Transfers are intermittently unavailable. We're urgently working to fix this issue and apologise for the inconvenience.
This incident has been resolved.
Business Online (BOL) is currently unavailable. Our tech team is investigating. We apologise for the inconvenience.
This incident has been resolved.
Some customers are reporting issues logging on to Westpac One digital banking. This appears to be intermittent. Please wait a few mintues and then try again. We apologise for the inconvenience.
This incident has been resolved.
Westpac One Business is currently unavailable. Tech teams are engaged and are working to fix this as soon as possible. We apologise for the inconvenience.
This incident has been resolved.
We are aware some customers are having trouble seeing their online banking transactions. We are working urgently to identify and fix the issue, and thank customers for their patience. Our contact centre is also currently unable to receive calls, so please check this page and Facebook for updates.
We are continuing to investigate this issue.
This incident has been resolved.
We’re aware a small number of customers are experiencing delays with inward payments. Our tech team is urgently investigating and working to fix this. We expect to provide an update first thing tomorrow. We apologise for any inconvenience.
All outbound payments are flowing as normal, however a small number of inbound payments to Westpac customers are still delayed. Our tech team is working urgently to fix this and we will provide an update later this morning. We apologise for any inconvenience.
UPDATE: This issue has been resolved and all payments have been processed into accounts. We apologise for the delay and the inconvenience.
Transfers in Westpac One are experiencing intermittent failures. We apologise for the inconvenience. ATMs, Saturday branches and our Contact Centre are operational so please get in touch for urgent transfers.
UPDATE: We’re continuing to work on the intermittent Transfers and access issues to Westpac One Digital Banking. We sincerely apologise as we know this has been a frustrating afternoon for many. A lot of transfers are completing so if your transfer doesn’t work, please wait a while and try again. Alternatively, one workaround is to make a Payment to yourself, rather than a transfer. Select Pay and enter the account number of your desired account. We appreciate this is a more cumbersome process but our Tech team is working hard on the issue and we hope to have usual service restored in the near future. Again, our apologies for the continued disruption.
This incident has been resolved.
Some customers are currently unable to access our Westpac One app on iPhone/iOS. This outage appears to only be affecting iOS or iPhone users. Customers can still access Westpac One via Android devices or via a web browser. Our tech teams are looking into this with urgency. We apologise for the inconvenience
This incident has been resolved.
Due to a third-party issue, calls to our Contact Centre are currently being disconnected before they're able to be transferred to one of our team. Our tech teams are working on a fix. We apologise for the inconvenience.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
A small number of customers are currently unable to access Westpac One digital banking. While the issue has been resolved for the majority of those affected, we appreciate this is frustrating for the remaining affected customers and we apologise for the inconvenience. Our team are working urgently to resolve this. If you require urgent help with your banking, please call us on 0800 400 600. If you are overseas, please call us on +64 9 912 8000 and we'll reimburse you for the cost of your call.
A small number of customers are currently unable to access Westpac One digital banking. While the issue has been resolved for the majority of those affected, we appreciate this is frustrating for the remaining affected customers and we apologise for the inconvenience. Our team are working urgently to resolve this. If you require urgent help with your banking, please call us on 0800 400 600. If you are overseas, please call us on +64 9 912 8000 and we'll reimburse you for the cost of your call.
This incident has been resolved.
We're aware of a technical issue affecting some customers' ability to log into Westpac One digital banking. We're urgently investigating the issue and apologise for any inconvenience.
We are continuing to investigate this issue.
UPDATE: Our tech teams have implemented a fix and most customers should now be able to access Westpac One digital banking. We apologise for the inconvenience.
This incident has been resolved.
A small number of customers are currently unable to access Westpac One. We apologise for the inconvenience and our team are working hard to resolve this. If you require urgent help with your banking, please call us on 0800 400 600. If you're overseas, call +64 9 912 8000, or call collect via the international operator in your country. Alternatively, you can email our team at [email protected] for further assistance
This incident has been resolved.
We are aware of a technical issue affecting some customers' ability to log into Westpac One. We apologise for the inconvenience while we investigate the issue.
We are continuing to investigate this issue.
This incident has been resolved.
Some customers have received an erroneous message via our Westpac One messaging service. Customers received a string of numbers rather than the message. Please disregard the message – the slowness to Westpac One was because of recipients all trying to log in to read it at once. We apologise for the inconvenience.
This incident has been resolved.
We’re currently experiencing an issue with transferring between accounts. Our tech teams are looking into it. We’re sorry for the inconvenience.
This incident has been resolved.
We’re currently experiencing technical difficulties and some ATM and branch services may be affected. We apologise for the inconvenience and are working to resolve this.
This incident has been resolved.
We’re currently experiencing technical difficulties with our Contact Centre and wait times are longer than normal. We’re working to urgently fix this. We apologise for the inconvenience.
This incident has been resolved.
Westpac systems were not affected by the global tech outage yesterday although some customers may be missing payments from other banks that were affected. We're in touch with the other banks and hope to process their payment files today.
We're up to date with payments from most banks with only a few outstanding. Thank you for your patience today
This incident has been resolved.