Resolved after 2 days 14 hours, affecting Westpac Branches, on January 27, 2023.
We've reviewed our branch network and Albany, Glenfield, LynnMall, Sylvia Park and Manukau will be open as usual today but Mt Roskill will not be opening.
Affected components
Update timeline
- identified Jan 27, 2023, 10:55 AM UTC
Due to the current weather conditions and State of Emergency in Auckland, opening hours of our Saturday branches may be delayed. Botany, Albany, LynMall, Manukau, Mt Roskill, Glenfield, Newmarket, and Sylvia Park will all be checked for flood damage, and once staff can safely get there, we'll try to have them open later in the day if possible. We apologise for any inconvenience.
- identified Jan 27, 2023, 08:27 PM UTC
Due to the current weather conditions and State of Emergency, our Saturday branches in Auckland will not be opening today. Anyone who needs assistance should call our Contact Centre on 0800 400 600. We apologise for any inconvenience.
- identified Jan 28, 2023, 08:05 PM UTC
We've reviewed our branch network and Albany, Glenfield, LynnMall, Sylvia Park and Manukau will be open as usual today but Mt Roskill will not be opening.
- resolved Jan 30, 2023, 01:34 AM UTC
This incident has been resolved.
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