Resolved after 5 hours 10 minutes, affecting Payment Services, on May 9, 2023.
UPDATE: This issue has now been fixed. We’ve made an adjustment to affected accounts to correct balances. For the rest of the day, accounts will show the transaction from yesterday, the duplicate transaction this morning and the credit transaction correcting this error. The duplicate charge and the adjustment amount will disappear overnight. We apologise for the confusion and inconvenience this has caused.
Affected components
Update timeline
- investigating May 09, 2023, 09:01 PM UTC
Due to a technical issue some direct debits have appeared twice in customers’ accounts . We’re very sorry for the inconvenience. Our teams are working hard to fix this issue as quickly as possible.
- resolved May 10, 2023, 02:12 AM UTC
UPDATE: This issue has now been fixed. We’ve made an adjustment to affected accounts to correct balances. For the rest of the day, accounts will show the transaction from yesterday, the duplicate transaction this morning and the credit transaction correcting this error. The duplicate charge and the adjustment amount will disappear overnight. We apologise for the confusion and inconvenience this has caused.
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