Resolved after 16 hours 23 minutes, on April 7, 2024.
A fix has been implemented and we are monitoring the results.
Update timeline
- identified Apr 07, 2024, 03:53 AM UTC
We’re aware of an issue in which a small number of customers may see recent card transactions duplicated, affecting account balances. Our tech teams are implementing a fix and we expect to correct this overnight Sunday. We sincerely apologise for any inconvenience. If this situation applies to you and you have any concerns, please call our Contact Centre on 0800 400 600.
- monitoring Apr 07, 2024, 10:07 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 07, 2024, 08:17 PM UTC
This incident has been resolved.
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