Westpac New Zealand incident

Contact Centre delays

Resolved after 4 hours 3 minutes, affecting Contact Centre, on July 31, 2024.

investigating Jul 31, 2024, 09:09 PM UTC

We’re currently experiencing technical difficulties with our Contact Centre and wait times are longer than normal. We’re working to urgently fix this. We apologise for the inconvenience.

Started
Jul 31, 2024, 09:09 PM UTC
Resolved
Aug 01, 2024, 01:12 AM UTC
Duration
4h 3m
Detected by Pingoru
Jul 31, 2024, 09:09 PM UTC

Affected components

Contact Centre

Update timeline

  1. investigating Jul 31, 2024, 09:09 PM UTC

    We’re currently experiencing technical difficulties with our Contact Centre and wait times are longer than normal. We’re working to urgently fix this. We apologise for the inconvenience.

  2. resolved Aug 01, 2024, 01:12 AM UTC

    This incident has been resolved.

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