Resolved after 1 hour 32 minutes, affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more, on April 30, 2025.
Update: This issue has been resolved and access to Westpac One has been restored. We sincerely apologise for the inconvenience.
Affected components
Update timeline
- investigating Apr 30, 2025, 08:44 PM UTC
Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are looking into this with urgency.
- investigating Apr 30, 2025, 09:49 PM UTC
Due to a technical issue, Westpac One digital banking, Westpac One Business, and Business Online are currently unavailable. Card services and ATMS are unaffected and scheduled payments are working as normal. Our Contact Centre is open for urgent queries but please be aware that we're experiencing significant queues and wait times. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.
- investigating Apr 30, 2025, 10:05 PM UTC
We are continuing to investigate this issue.
- resolved Apr 30, 2025, 10:16 PM UTC
Update: This issue has been resolved and access to Westpac One has been restored. We sincerely apologise for the inconvenience.
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