WellSky incident

Care Management, Referral Management, Discharge, and Intake

Minor Resolved View vendor source →

WellSky experienced a minor incident on June 12, 2025 affecting CarePort Care Management and CarePort Referral Management and 1 more component, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:40 PM UTC
Resolved
Jun 12, 2025, 08:44 PM UTC
Duration
2h 4m
Detected by Pingoru
Jun 12, 2025, 06:40 PM UTC

Affected components

CarePort Care ManagementCarePort Referral ManagementCarePort ConnectCarePort DischargeCarePort Intake

Update timeline

  1. investigating Jun 12, 2025, 06:40 PM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Jun 12, 2025, 06:43 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 07:05 PM UTC

    WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

  4. investigating Jun 12, 2025, 07:23 PM UTC

    WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

  5. investigating Jun 12, 2025, 07:36 PM UTC

    WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

  6. investigating Jun 12, 2025, 07:57 PM UTC

    WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

  7. investigating Jun 12, 2025, 08:22 PM UTC

    WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 1 hour

  8. resolved Jun 12, 2025, 08:44 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.