WellSky experienced a minor incident on June 16, 2025 affecting CarePort Connect, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 02:14 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Jun 16, 2025, 02:20 PM UTC
WellSky is investigating an issue causing notifications to be delayed or not send. Next Update - within 30 minutes
- monitoring Jun 16, 2025, 02:36 PM UTC
WellSky has identified and resolved the issue causing notifications to be delayed or not send. Currently, the backlog of notifications are being processed. Notifications will be delayed and Patient Timelines may not reflect the most current information until notification backlog clears. We will continue to monitor closely over the next few hours.
- monitoring Jun 16, 2025, 04:55 PM UTC
WellSky has identified and resolved the issue causing notifications to be delayed or not send. Currently, the backlog of notifications are being processed. Notifications will be delayed and Patient Timelines may not reflect the most current information until notification backlog clears. We will continue to monitor closely over the next few hours.
- resolved Jun 16, 2025, 08:29 PM UTC
WellSky has resolved the issue causing notifications to be delayed or not send. The notification backlog has cleared. Notifications and Patient Timelines are up-to-date.