WellSky experienced a minor incident on November 10, 2025 affecting CarePort Care Management, lasting 12h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2025, 02:15 AM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Nov 10, 2025, 03:03 AM UTC
WellSky has identified the issue causing the interface to go down. The team is currently working with the vendor to resolve the issue. Next Update - within 60 minutes
- monitoring Nov 10, 2025, 04:24 AM UTC
WellSky has resolved the issue causing interface disconnection and the interfaces are connected again. We will continue to monitor closely till 11/10/2025, 09:00 AM CT. If you are still experiencing the issue, please reach out to support.
- resolved Nov 10, 2025, 02:51 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.