WellSky experienced a minor incident on November 12, 2025 affecting CarePort Care Management, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 12, 2025, 05:39 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Nov 12, 2025, 05:59 PM UTC
WellSky is investigating an issue causing latency with interface processing. Next Update - within 30 minutes
- monitoring Nov 12, 2025, 06:46 PM UTC
Wellsky identified the issue with interfaces and has resolved that issue. Queues will begin to clear on the client side but will take some time as processing occurs. Next Update - within 2 hour
- resolved Nov 12, 2025, 09:12 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.