WellSky experienced a minor incident on September 23, 2024 affecting CarePort Care Management, lasting 13h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2024, 01:47 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Sep 23, 2024, 02:10 PM UTC
WellSky is investigating an issue causing a delay in ADT processing. Next Update - within 30 minutes
- monitoring Sep 23, 2024, 02:33 PM UTC
WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support. Next Update - At noon
- monitoring Sep 23, 2024, 05:21 PM UTC
WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support. Next Update - 4:00 PM CT
- monitoring Sep 23, 2024, 08:57 PM UTC
WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support. Next Update - 6:00 PM CT
- monitoring Sep 23, 2024, 10:58 PM UTC
WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support. Next Update - 8:00 PM CT
- monitoring Sep 24, 2024, 12:55 AM UTC
WellSky is investigating an issue causing a delay in ADT processing. We have identified the issue and are working to resolve the delay. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support. Next Update - 10:00 PM CT
- resolved Sep 24, 2024, 02:55 AM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.