WellSky incident

Discharge Issue

Minor Resolved View vendor source →

WellSky experienced a minor incident on November 10, 2024 affecting CarePort Discharge, lasting 15h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2024, 11:58 AM UTC
Resolved
Nov 11, 2024, 03:56 AM UTC
Duration
15h 58m
Detected by Pingoru
Nov 10, 2024, 11:58 AM UTC

Affected components

CarePort Discharge

Update timeline

  1. investigating Nov 10, 2024, 11:58 AM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Nov 10, 2024, 12:16 PM UTC

    WellSky is currently investigating an issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - within 30 minutes

  3. investigating Nov 10, 2024, 12:42 PM UTC

    WellSky is currently investigating an issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - within 30 minutes

  4. investigating Nov 10, 2024, 01:18 PM UTC

    WellSky continues to investigate the issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - within 60 minutes

  5. investigating Nov 10, 2024, 02:18 PM UTC

    WellSky continues to investigate the issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - within 60 minutes

  6. investigating Nov 10, 2024, 03:21 PM UTC

    WellSky continues to investigate the issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - 11 AM CT

  7. investigating Nov 10, 2024, 03:22 PM UTC

    WellSky continues to investigate the issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - At 11 AM CT

  8. investigating Nov 10, 2024, 05:02 PM UTC

    WellSky continues to investigate the issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - At 1:00 PM CT

  9. investigating Nov 10, 2024, 06:58 PM UTC

    WellSky continues to investigate the issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - At 3:00 PM CT

  10. investigating Nov 10, 2024, 08:54 PM UTC

    WellSky continues to investigate the issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - At 5:00 PM CT

  11. investigating Nov 10, 2024, 11:00 PM UTC

    WellSky continues to investigate the issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - At 7:00 PM CT

  12. investigating Nov 11, 2024, 01:05 AM UTC

    WellSky continues to investigate the issue affecting interface connectivity through VPN tunnels for Discharge. Next Update - At 11/11/2024 9:00 AM CT

  13. resolved Nov 11, 2024, 03:56 AM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.