WellSky experienced a minor incident on November 22, 2024 affecting CarePort Care Management and CarePort Referral Management and 1 more component, lasting 8h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 22, 2024, 03:19 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Nov 22, 2024, 03:27 PM UTC
WellSky is investigating an issue causing Transition to throw errors. Next Update - within 30 minutes
- investigating Nov 22, 2024, 03:51 PM UTC
WellSky is investigating an issue causing Transition to throw errors. Next Update - within 30 minutes
- investigating Nov 22, 2024, 04:11 PM UTC
WellSky is investigating an issue causing errors across multiple applications. Next Update - within 30 minutes
- investigating Nov 22, 2024, 04:38 PM UTC
WellSky continuing to investigate an issue causing errors in multiple applications. Next Update - within 30 minutes
- investigating Nov 22, 2024, 05:11 PM UTC
WellSky continuing to investigate an issue causing errors in multiple applications. Thank you for your patience as we investigate this disruption. Next Update - within 30 minutes
- identified Nov 22, 2024, 05:38 PM UTC
WellSky has identified the issue causing errors across the application and is working to implement a potential fix. Next Update - within 30 minutes
- identified Nov 22, 2024, 06:07 PM UTC
WellSky has identified the issue causing errors across the application and is working to implement a potential fix. Next Update - within 30 minutes
- identified Nov 22, 2024, 06:39 PM UTC
WellSky has identified the issue causing errors across the application and is working to implement a potential fix. Next Update - within 30 minutes
- identified Nov 22, 2024, 07:12 PM UTC
WellSky has identified the issue causing errors across the application and we are now testing a potential fix. Next Update - within 30 minutes
- identified Nov 22, 2024, 07:41 PM UTC
WellSky has identified the issue causing errors across the application and we are continuing to test the potential fix. Next Update - within 30 minutes
- monitoring Nov 22, 2024, 08:00 PM UTC
WellSky has resolved the issue causing performance degradation in the WellSky solutions and performance has returned to normal operating conditions. Thank you for your patience while our team investigated the performance of the WellSky solutions. We will continue to monitor closely over the next 3 hours. If you are still experiencing the issue, please reach out to support.
- resolved Nov 22, 2024, 11:38 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.