WellSky experienced a minor incident on January 24, 2025 affecting CarePort Care Management, lasting 11h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2025, 12:15 AM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Jan 24, 2025, 12:18 AM UTC
WellSky is investigating an issue causing degraded system performance which is causing delays in referrals being sent from Care Management. Next Update - within 30 minutes
- monitoring Jan 24, 2025, 12:33 AM UTC
WellSky has resolved the issue causing a delayed send of the referrals and are now processing the backlog of messages. This processing will continue overnight and is expected to be clear by 5:00am CT.
- resolved Jan 24, 2025, 11:18 AM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.