WellSky experienced a major incident on January 24, 2025 affecting CarePort Care Management, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2025, 03:38 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Jan 24, 2025, 03:44 PM UTC
WellSky is investigating an issue causing some patient admission information to not update in real time. Patients are slowly updating in the application and WellSky is investigating a pathway to restore processing to real-time. Next Update - within 30 minutes
- identified Jan 24, 2025, 04:01 PM UTC
WellSky has identified the issue causing patient admission records for some hospitals to not update in real time. We are currently working on a path to have those messages process in real time. Next Update - within 60 minutes
- identified Jan 24, 2025, 05:35 PM UTC
WellSky has identified the issue causing patient admission records for some hospitals to not update in real time. We are currently working on a path to have those messages process in real time, and have reprocessed about 45% of the affected ADT messaged. Next Update - within 60 minutes
- identified Jan 24, 2025, 06:45 PM UTC
WellSky has identified the issue causing patient admission records for some hospitals to not update in real time. We are currently working on a path to have those messages process in real time, and have reprocessed about 60% of the affected ADT messaged. Next Update - within 60 minutes
- identified Jan 24, 2025, 07:50 PM UTC
WellSky has identified the issue causing patient admission records for some hospitals to not update in real time. We are currently working on a path to have those messages process in real time and have reprocessed about 80% of the affected ADT messaged. Next Update - within 60 minutes
- resolved Jan 24, 2025, 09:22 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.