WellSky experienced a minor incident on January 24, 2025 affecting CarePort Care Management and CarePort Referral Management and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2025, 07:28 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Jan 24, 2025, 07:38 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may experience delays in sending and/or receiving of referrals. Next Update - within 30 minutes
- investigating Jan 24, 2025, 07:40 PM UTC
WellSky is investigating an issue where some referrals may not send in real time. We are investigating and are processing referrals in order created. Please do not attempt to send the referral more than once. Next Update - within 30 minutes
- investigating Jan 24, 2025, 08:10 PM UTC
WellSky is investigating an issue where some referrals may not send in real time. We are investigating and are processing referrals in order created. Please do not attempt to send the referral more than once. Next Update - within 30 minutes
- investigating Jan 24, 2025, 08:38 PM UTC
WellSky continues to investigate an issue where some referrals may not send in real time. We are actively investigating and are processing referrals in order created. Kindly do not attempt to send the referral more than once. Next Update - within 30 minutes
- investigating Jan 24, 2025, 09:07 PM UTC
WellSky continues to investigate an issue where some referrals may not send in real time. We are actively investigating and are processing referrals in order created. Kindly do not attempt to send the referral more than once. Next Update - within 30 minutes
- resolved Jan 24, 2025, 09:58 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.