WellSky experienced a minor incident on April 7, 2025 affecting CarePort Care Management and CarePort Referral Management, lasting 19h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2025, 08:35 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Apr 07, 2025, 08:51 PM UTC
WellSky is investigating an issue causing notifications to not process. Next Update - within 30 minutes
- investigating Apr 07, 2025, 09:17 PM UTC
WellSky is investigating an issue where referral email notifications may not be sent in real time. Next Update - within 30 minutes
- investigating Apr 07, 2025, 10:04 PM UTC
WellSky is investigating an issue where referral email notifications may not be sent in real time. Next Update - within 30 minutes
- investigating Apr 07, 2025, 10:27 PM UTC
WellSky is investigating an issue where referral email notifications may not be sent in real time. Next Update - within 60 minutes
- investigating Apr 07, 2025, 11:32 PM UTC
WellSky will continue to investigate, the issue overnight. Next Update - 04/08/2025 by 08:00 AM CT.
- identified Apr 08, 2025, 01:04 PM UTC
WellSky has identified the issue causing notifications to be delayed with referral notifications. We are currently testing the potential fix before deploying to our production environments. Next Update - within 90 minutes
- monitoring Apr 08, 2025, 03:35 PM UTC
WellSky has resolved the issue, causing notifications to be delayed with referral notifications. The queue may take sometime to catchup. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Apr 08, 2025, 04:11 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.