WellSky experienced a minor incident on April 28, 2025 affecting CarePort Connect, lasting 16h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2025, 01:41 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Apr 28, 2025, 01:44 PM UTC
WellSky is investigating an issue causing sleepy cat errors and application slowness for Connect users. Next Update - within 30 minutes
- investigating Apr 28, 2025, 02:19 PM UTC
WellSky continues to investigate an issue causing sleepy cat errors and application slowness for Connect users. Next Update - within 30 minutes
- investigating Apr 28, 2025, 02:47 PM UTC
WellSky continues to investigate an issue causing sleepy cat errors and application slowness for Connect users. Next Update - within 60 minutes
- investigating Apr 28, 2025, 03:03 PM UTC
WellSky continues to investigate an issue causing errors and application slowness for Connect users. While working on a resolution, Patient Panel and Data Extracts have been paused. Next Update - within 60 minutes
- investigating Apr 28, 2025, 04:03 PM UTC
WellSky continues to investigate an issue causing errors and application slowness for Connect users. While working on a resolution, Patient Panel remains paused. Data Extracts are no longer paused and up-to-date. Next Update - within 60 minutes
- identified Apr 28, 2025, 05:08 PM UTC
WellSky continues to investigate an issue causing errors and application slowness for Connect users. While working on a resolution, Patient Panel remains paused. Data Extracts are no longer paused and up-to-date. Next Update - within 60 minutes
- monitoring Apr 28, 2025, 06:16 PM UTC
WellSky has resolved the issue. Patient Panel is no longer paused. Thank you for your patience while our team investigated. We will continue to monitor closely. If you are still experiencing the issue, please reach out to support.
- resolved Apr 29, 2025, 06:01 AM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.