Webshare incident

Increased proxy error rate

Minor Resolved View vendor source →

Webshare experienced a minor incident on June 4, 2026 affecting Web Dashboard/API and Proxy Server, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2026, 02:16 AM UTC
Resolved
Jun 04, 2026, 02:16 AM UTC
Duration
—
Detected by Pingoru
Jun 04, 2026, 02:16 AM UTC

Affected components

Web Dashboard/APIProxy Server

Update timeline

  1. investigating Jun 03, 2026, 04:46 PM UTC

    Status: Investigating We're observing high proxy error rate. Affected components Proxy Server (Degraded performance) Web Dashboard/API (Degraded performance)

  2. identified Jun 03, 2026, 05:37 PM UTC

    Status: Identified We've identified the root cause and we're working on recovering our services. Affected components Web Dashboard/API (Degraded performance) Proxy Server (Degraded performance)

  3. monitoring Jun 03, 2026, 05:42 PM UTC

    Status: Monitoring All system metrics are back to normal. Affected components Web Dashboard/API (Operational) Proxy Server (Operational)

  4. investigating Jun 03, 2026, 06:21 PM UTC

    Status: Investigating Proxy error rate is low, but users are reporting issues logging into dashboard.webshare.io. Affected components Web Dashboard/API (Degraded performance) Proxy Server (Operational)

  5. investigating Jun 03, 2026, 06:24 PM UTC

    Status: Investigating We're observing increased proxy error rate. Affected components Proxy Server (Degraded performance) Web Dashboard/API (Degraded performance)

  6. identified Jun 03, 2026, 09:58 PM UTC

    Status: Identified We're working to recover the system. Affected components Web Dashboard/API (Full outage) Proxy Server (Full outage)

  7. identified Jun 04, 2026, 01:36 AM UTC

    Status: Identified Proxy servers are back online and working normally. We are now working on bringing the dashboard back online as well. Affected components Web Dashboard/API (Full outage) Proxy Server (Operational)

  8. monitoring Jun 04, 2026, 01:43 AM UTC

    Status: Monitoring All issues have been resolved. We are monitoring the system. Affected components Web Dashboard/API (Operational) Proxy Server (Operational)

  9. resolved Jun 04, 2026, 02:16 AM UTC

    Status: Resolved All the issues are resolved, the system is back to normal. Affected components Web Dashboard/API (Operational) Proxy Server (Operational)