Webshare incident

Increased proxy error rate

Resolved after 9 hours 29 minutes, affecting Web Dashboard/API and Proxy Server, on June 3, 2026.

monitoring Jun 04, 2026, 01:43 AM UTC

All issues have been resolved. We are monitoring the system.

Started
Jun 03, 2026, 04:46 PM UTC
Resolved
Jun 04, 2026, 02:16 AM UTC
Duration
9h 29m
Detected by Pingoru
Jun 03, 2026, 04:46 PM UTC

Affected components

Web Dashboard/APIProxy Server

Update timeline

  1. investigating Jun 03, 2026, 04:46 PM UTC

    We're observing high proxy error rate.

  2. identified Jun 03, 2026, 05:37 PM UTC

    We've identified the root cause and we're working on recovering our services.

  3. monitoring Jun 03, 2026, 05:42 PM UTC

    All system metrics are back to normal.

  4. investigating Jun 03, 2026, 06:21 PM UTC

    Proxy error rate is low, but users are reporting issues logging into dashboard.webshare.io.

  5. investigating Jun 03, 2026, 06:24 PM UTC

    We're observing increased proxy error rate.

  6. identified Jun 03, 2026, 09:58 PM UTC

    We're working to recover the system.

  7. identified Jun 04, 2026, 01:36 AM UTC

    Proxy servers are back online and working normally. We are now working on bringing the dashboard back online as well.

  8. monitoring Jun 04, 2026, 01:43 AM UTC

    All issues have been resolved. We are monitoring the system.

  9. resolved Jun 04, 2026, 02:16 AM UTC

    All the issues are resolved, the system is back to normal.

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