Webroot incident

Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook

Major Resolved View vendor source →

Webroot experienced a major incident on July 14, 2026 affecting Zix Hosted Exchange, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 03:25 PM UTC
Resolved
Jul 14, 2026, 06:21 PM UTC
Duration
2h 56m
Detected by Pingoru
Jul 14, 2026, 03:25 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Jul 14, 2026, 03:25 PM UTC

    Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3961151

  2. monitoring Jul 14, 2026, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 06:21 PM UTC

    This incident has been resolved.