Webroot incident

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) not delivering messages

Webroot experienced a minor incident on July 22, 2026 affecting Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE), lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started: Jul 22, 2026, 01:31 PM UTC
Resolved: Jul 22, 2026, 05:24 PM UTC
Duration: 3h 52m
Detected by Pingoru: Jul 22, 2026, 01:31 PM UTC

Affected components

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)

Update timeline

investigating Jul 22, 2026, 01:31 PM UTC

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965099
identified Jul 22, 2026, 01:56 PM UTC

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3965099
monitoring Jul 22, 2026, 02:50 PM UTC

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3965099
resolved Jul 22, 2026, 05:24 PM UTC

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies. The issue is now resolved. We appreciate your patience. Tracking Number: IM3965099