WebEx incident

Webex Calling: Some Devices are displaying incorrect status in Webex Control Hub

Minor Resolved View vendor source →

WebEx experienced a minor incident on August 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 05:03 PM UTC
Resolved
Aug 20, 2026, 05:03 PM UTC
Duration
—
Detected by Pingoru
Aug 20, 2026, 05:03 PM UTC

Update timeline

  1. monitoring Aug 20, 2026, 12:19 PM UTC

    Component Status: Commercial / Webex Control Hub - South America - degraded_performance Commercial / Webex Control Hub - Canada - degraded_performance Commercial / Webex Control Hub - N. America (West) - degraded_performance Commercial / Webex Control Hub - EMEA - degraded_performance Commercial / Webex Control Hub - ANZ - degraded_performance Commercial / Webex Control Hub - N. America (East) - degraded_performance Commercial / Webex Control Hub - APAC - degraded_performance Commercial / Webex Calling - South America - degraded_performance Commercial / Webex Calling - Canada - degraded_performance Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - EMEA - degraded_performance Commercial / Webex Calling - ANZ - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Commercial / Webex Calling - APAC - degraded_performance Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue which may cause some Webex Calling devices to display an incorrect status in Webex Control Hub for Webex Calling wholesale administrators. Calling functionality remains unaffected. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause. Aug 20, 12:19 UTC