WebEx incident

Webex Calling: Voicemail transcription failures observed for Webex for Government users

Minor Resolved View vendor source →

WebEx experienced a minor incident on August 17, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 04:50 PM UTC
Resolved
Aug 17, 2026, 04:50 PM UTC
Duration
—
Detected by Pingoru
Aug 17, 2026, 04:50 PM UTC

Update timeline

  1. monitoring Aug 17, 2026, 03:02 PM UTC

    Component Status: Government / Webex Calling - N. America (East) - degraded_performance Regions: N. America (East) investigating - Engineering is investigating an issue impacting voicemail transcription in the Webex for Government environment. Users may experience delayed or unavailable voicemail transcriptions while the issue is ongoing. We will provide the next update within 1 hour, or sooner if new information becomes available. We appreciate your patience while we address this service incident. Aug 17, 15:02 UTC